Product FAQs

Tell me about 2800 px x 3200 px file size
Our most generic file size that we've been using since our inception is  2800 wide x 3200 tall @ 200 dpi. This is a rectangular file and tra...
Mon, 9 Aug, 2021 at 9:43 AM
Why do we require PNG files? (same as File Formats article)
(short answer): PNG files are what we require because PNGs preserve transparency within files. (more detailed answer): Saving a file as a PN...
Thu, 12 Aug, 2021 at 8:41 AM
3 ft x 5ft Banner Dimensions & Attached PSD template
Banner dimensions: 60 inches x 36 inches BUT we need a 2” bleed on all sides-- so that would give you the following: File size requirements: 64 inche...
Fri, 17 Sep, 2021 at 2:55 PM
Hex # & Pantone colors for Two-tone mugs
Mon, 29 Mar, 2021 at 9:29 AM
Why does the print on the actual mug appear smaller than my mock up?
There are a couple of reasons the print may look different on the mock up vs. the actual printed mug: 1. The mock up is on an 11oz mug. 2. Our max prin...
Fri, 17 Sep, 2021 at 3:04 PM
MUGS- Wrap-Around Print Mockups?
How to mock up a wrap-around design for a mug? We do not, at the moment, offer a wrap-around mock up generator. To work around this you can create your...
Mon, 23 Aug, 2021 at 3:05 PM
MUGS - Wrap Around Print Dimensions/File Sizes
Question:  What is the print size for 11oz & 15 oz wrap-around mug prints? Anwser: 11oz mugs: 2325px wide X 1050px tall @300dpi  7.75 in. wide x...
Tue, 6 Jul, 2021 at 2:13 PM
MUGS - Front & Back Print File Size/Dimensions
Question: What are the print sizes for front & back mug prints? Answer: 2.9 in. wide x 2.75 in. tall - This applies to both 11 & 15 oz. mugs. ...
Wed, 18 Aug, 2021 at 10:22 AM
Color-Changing Mug
 About color-changing mugs: The color-changing mug will appear black when it’s room temperature or cold.  When hot liquid fills the color-changing mug, on...
Wed, 24 Mar, 2021 at 8:08 AM
Advice for creating front & back print mug designs?
What recommendations do you have for mug designs that are front & back print? Our mug print area is roughly 3" x 3" so it’s generally recomme...
Thu, 18 Mar, 2021 at 2:53 PM